数据保护

Welcome to Starteam Pte. Ltd. (“Starteam”). Unless the context requires otherwise, references to “we”, “our”, “us” and similar pronouns specifically refer to Starteam. This webpage contains the terms and conditions (these “Terms”) applicable to your use of our Services (as defined herein) and our privacy policy (this “Policy”).

These “Terms” and this “Policy” govern your use of the licenses granted hereunder and our Services.

PLEASE READ THESE TERMS AND THIS POLICY CAREFULLY BEFORE USING OUR SERVICES VIA OUR WEBSITE.

BY USING OUR SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICES VIA OUR WEBSITE.

We recommend printing a copy of these Terms and this Policy for future reference. Please note that these Terms and this Policy may be amended from time to time. We will use reasonable efforts to notify you of such amendments pursuant to these Terms and this Policy.

Last updated: 1 December 2024

Data Protection Policy for Customers

This Data Protection Policy (“Policy”) sets out the basis which STARTEAM PTE. LTD. and/or its related corporations (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”).

This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

Personal Data

As used in this policy: “customer” means an individual who

(a) has contacted us through any means to find out more about any goods or services we provide, or

(b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified:

• (a) from that data; or
• (b) from that data and other information to which we have or are likely to have access.

The personal data which we may collect from you include:

(a) Your personal information such as your name, NRIC/FIN/Passport Number, date of birth, nationality, gender

(b) Your contact information such as residential address, email address, and contact number

Collection, Use and Disclosure of Personal Data

We generally do not collect your personal data unless

(a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after

• (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and
• (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or

(b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

If you provide us with any Personal Data relating to a third party (eg. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent and warrant to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

We may collect and use your personal data for any or all of the following purposes:

(a) submit documents with government agencies for the formation of a new corporation or business entity;

(b) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(c) respond to queries and feedback, and provide customer service and support;

(d) to provide you with services or assistance that you have requested;

(e) notify you about products, services, or special offers;

(f) for sending out the Annual filing reminder;

(g) process contract renewals and upgrades; and

(h) managing your relationship with us

We may for these purposes, contact you via mail, email, telephone, SMS or other communication means.

Our website is set up to automatically collect anonymous information about visitors to help us understand our website visitors and their traffic patterns; to know when visitors have accessed our site, which devices they use for statistical purposes and to improve our service.

We may disclose your personal data:

(a) the various departments within the organisation;

(b) any of our collaborative partners, agents, contractors or third-party service providers that process or will be processing your personal data on our behalf including but not limited to those which provide administrative or other services to us such as courier services, telecommunication companies, information technology companies and data centres;

(c) our professional advisors such as consultants, auditors and lawyers;

(d) in the event of default or disputes, any debt collection agencies or dispute resolution centres (whether in Singapore or otherwise);

(e) any judicial, administrative or regulatory body, any government or public agency, statutory boards or authorities or law enforcement bodies or any agents thereof, having jurisdiction over Starteam; and/or

(f) any other person in connection with the purposes set forth above.

(g) our proprietary system may update newly received data collected from government agencies within your account/profile automatically with or without your consent.

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

Withdrawing Your Consent

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time for your request to be processed. In general, we shall seek to process your request within thirty (30) days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described above.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Access to and Correction of Personal Data

If you wish to make

(a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or

(b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

We will need enough information from you in order to ascertain your identity as well as the nature of your request, so as to be able to deal with your request. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) days. Should we not be able to respond to your request within the above time frame, we will inform you of the reasonably soonest time in which we will respond. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Protection of Personal Data

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, and disclosing personal data both internally and to our authorised third-party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Accuracy of Personal Data

Information voluntarily provided by you shall be deemed complete and accurate. We will take reasonable steps to verify the accuracy of Personal Data received at the point of collection, but you will remain primarily responsible and liable to ensure that all Personal Data submitted by you to us is complete and accurate.

In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

Starteam shall not be held liable for any inability on its part to provide services to you if you fail to ensure that your Personal Data submitted to us is complete and accurate.

Retention of Personal Data

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Transfers of Personal Data Outside of Singapore

We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

Links to Other Sites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. It is important that you review the Privacy Policy of every site you visit. We have no control over, and are unable to assume any responsibility for, the content, privacy policies or practices of any third-party sites or services.

Data Protection Officer

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Email address: [email protected]

Effect of Policy and Changes to Policy

This Policy applies in conjunction with any other Policy’s, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.